VHC services are assessed and allocated by VHC Assessment Agencies and delivered by contracted VHC Service Providers such as HomeFront.
The process is straightforward:
If your circumstances change, for example, due to illness, injury or increased care needs, you can contact the VHC Assessment Agency to review your services.
If you have concerns about the services you are receiving, contact your VHC Service Provider directly.
For detailed program information, click this link – https://www.dva.gov.au/what-we-help-with/care-at-home-and-aged-care-services/living-independently/dva-in-home-programs/veterans-home-care-vhc
HomeFront is a contracted VHC Service Provider delivering services throughout most regions of Australia.
If you have any questions about your Care Plan, please contact the VHC Assessment Agency on 1300 550 450.
Our team can assist with any queries regarding HomeFront delivered services under the VHC.
As a provider run by veterans, for veterans, we understand the importance of practical help that supports independent living.
Through the VHC Program, HomeFront delivers the following services:
Domestic Assistance assists with household chores to assist in maintaining your capacity to manage everyday activities in a safe, secure and healthy home environment.
Tasks can include:
Home maintenance services designed to keep the home, garden or yard in a safe and habitable condition.
Tasks can include:
All services are delivered in accordance with your VHC Care Plan and may include a small co-payment depending on service type.
HomeFront also delivers services across other government and sponsored frameworks, including:
HomeFront provides professional domestic cleaning services to help maintain a clean, healthy and sanitary home environment. Our cleaners follow structured checklists and operate within our Quality Assurance framework to ensure consistent standards.
To access the Veterans’ Home Care Program, contact the VHC Assessment Agency on 1300 550 450. In most cases, the assessment and approval process can begin over the phone. The assessor will determine eligibility and the services required under DVA home care.
Eligible veterans and war widows who hold a DVA Gold or White Card and have an accepted service related injury or condition may qualify for veterans home care services. The VHC assessor will confirm eligibility during your assessment.
Some services may attract a small co-payment depending on the service type. Your VHC Care Plan will outline any applicable costs before services commence.
No. While DVA Household Services may include additional options, solar panel cleaning is not covered under the Veterans’ Home Care Program.
