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DVA Veterans' Home Care Services

The DVA Veterans’ Home Care (VHC) program provides home services to enable eligible recipients to stay in their homes longer and remain as independent as possible. These services can also be uplifted on a short-term basis if you’re recovering from surgery or another recent incident that has inhibited your independence.

HomeFront is a registered VHC Service Provider and able to deliver services under this program in most locations around Australia.

Please discuss your in home care and support needs with your VHC Assessment Agency by contacting them on 1300 550 450.

 

HOW DO I ACCESS SERVICES FROM VHC?

VHC services are approved and coordinated by contracted assessment agencies and delivered by contracted service providers.

  1. Call the VHC assessment agency on 1300 550 450 to have an assessment for services.
  2. The VHC assessor will discuss your circumstances to identify the ranges of services required.
  3. If services are required, the VHC assessment agency will send you a VHC Care Plan which will contain details of the approved service/s and the name of the VHC service provider who will deliver the service/s.
  4. The service provider will call you to set a suitable time to provide the services.

The VHC assessment agency will contact you for a reassessment every 6 to 9 months to ensure the service/s continue to meet your needs.

However, if you feel your circumstances have changed since your assessment, you can contact the VHC assessment agency on 1300 550 450.

If you have any concerns about the services you are getting, contact your VHC Service Provider.

For more detailed information on this process or the program itself, click on this link to be taken to the DVA VHC webpage.

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HOMEFRONT AND VHC SERVICES

HomeFront is a registered VHC provider and is able to deliver services under this program in most locations around Australia.

Please discuss your needs with your VHC Assessment Agency by contacting them on 1300 550 450.

Our staff can assist you further with queries in relation to HomeFront delivered services under the VHC Program.

*HomeFront covers most regions in Australia, but if we don’t currently support your region or the services you’re approved for, then we may not be able to be allocated to your service plan.

 

WHAT CAN HOMEFRONT DO UNDER vhC?

HomeFront is run by Veterans, for Veterans, so the quality of our service delivery is very important to us.

We currently deliver the following VHC approved services:

Domestic Assistance – which may including Cleaning, Shopping, and Laundry

Home and Garden Maintenance – which may include Window and Gutter Cleaning, Mowing and Gardening, and High Pressure Cleaning

 

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How we stand out

Trusted - Run by Australian Veterans, for Veterans

Easy - All services are managed in one place with one point of contact

Comprehensive - Delivering services Australia-wide

Control - Flexible service delivery to suit your lifestyle

Convenient - All household services are covered with HomeFront

Reliable - Professional, vetted and friendly service providers

We provide other programs in addition to DVA VETERANS’ HOME CARE

HomeFront are experts in delivering Household Services inside numerous Government and sponsored frameworks, including the NDIS, DVA Household Services, Commercial Insurance and as part of the Commonwealth Home Support Program.

 

 

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Want to find out about our excellent Domestic cleaning service?

HomeFront are experts in everything required to keep a household clean, healthy and sanitary. Our Cleaners work off checklists and within our Quality Assurance framework.

 

 

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FAQ's

Yes, the VHC program includes a small co-payment of $5 per hour for services you receive. For full details, including any exceptions or updates, please visit the DVA Veterans’ Home Care page at https://www.dva.gov.au/get-support/providers/programs-services/veterans-home-care/veterans-home-care-vhc

 

It’s easy to get started – simply call the VHC Assessment Agency on 1300 550 540. They’ll guide you through the process and, in most cases, complete the assessment and approval over the phone.

 

Unfortunately, no. While both programs support home services, there are some key differences between HHS and VHC — and solar panel cleaning is not included under the VHC program.